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Masrotun Global Agro Allied Ltd > Terms and Conditions

Terms and Conditions

Terms and Conditions

Welcome to Masrotun Global Agro Allied Ltd. By using our website, purchasing our products, or engaging in our services, you agree to the following terms and conditions. Please read them carefully.

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1. General Terms

• These terms apply to all customers, buyers, and users of Masrotun Global Agro Allied Ltd.’s website and services.
• We reserve the right to update these terms at any time without prior notice. Any changes will be effective upon posting to our website.

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2. Products and Services

• Quality Assurance: All our products, including seeds and agricultural tools, undergo strict quality checks to ensure they meet industry standards. However, we do not guarantee specific outcomes, as agricultural results depend on environmental and external factors.
• Product Availability: Products are subject to availability. In cases of out-of-stock items, we will notify you promptly and offer alternatives or refunds where applicable.

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3. Orders and Payments

• Order Confirmation: Orders are confirmed only upon receipt of full payment.
• Payment Methods: We accept various payment methods, including bank transfers and online payments. All transactions must be made in Nigerian Naira unless otherwise stated.
• Cancellation Policy: Orders can be canceled within 24 hours of placement. After this period, cancellations may be subject to a processing fee.

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4. Delivery and Shipping

• Delivery Timeline: Delivery timelines vary depending on location and product type. Delays caused by unforeseen circumstances will be communicated promptly.
• Shipping Fees: Customers are responsible for shipping fees unless otherwise stated in a promotional offer.
• Risk of Loss: Risk of product loss or damage transfers to the buyer upon delivery.

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5. Returns and Refunds

• Return Policy: Returns are accepted within 7 days of delivery for defective or incorrect items. Returned products must be in their original condition and packaging.
• Refunds: Approved refunds will be processed within 14 business days. Shipping costs are non-refundable unless the error was on our part.

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6. Intellectual Property

• All content, including logos, images, and written materials on this website, is the property of Masrotun Global Agro Allied Ltd. Unauthorized use or reproduction is strictly prohibited.

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7. Limitation of Liability

• Masrotun Global Agro Allied Ltd. shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
• Our liability is limited to the value of the purchased product or service.

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8. Privacy Policy

• By using our website, you consent to our collection and use of your data as outlined in our Privacy Policy.

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9. Customer Responsibilities

• Ensure that all information provided during the order process is accurate.
• Use our products and services in compliance with applicable laws and regulations.

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10. Governing Law

• These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved through negotiation or arbitration in Nigeria.

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For further inquiries or clarifications regarding these terms, please contact us at:
📧 Email: info@masrotunglobal.com
📞 Phone: 08064467968
📍 Address: Kano: No 1, Yan Awaki Behind Alaj Filling Station
Kano State

Zaria: Plot No 02517, Sokoto road, sabon gari local government Area, Zaria, Kaduna state

Thank you for choosing Masrotun Global Agro Allied Ltd. We value your partnership and look forward to serving you.